Last updated: 31 January 2025

At The Wine Room, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a reservation, or engage with us in any way.

1. Who We Are

The Wine Room is a wine bar and shop based in East Molesey, Surrey. We are the data controller responsible for your personal information. If you have any questions about this policy, you can contact us at:

📍 Address: 16 Bridge Rd, East Molesey, Surrey, KT8 9HA
📧 Email: hello@thewineroomkt8.co.uk
📞 Phone: 0203 822 0292

2. What Data We Collect

We may collect and process the following personal data:

• Identity Data – Name, email address, phone number

• Booking Information – Reservations made via our website, phone, or in-person

• Payment Details – Only where necessary for transactions (processed securely via third-party payment providers)

• Marketing Preferences – Your preferences for receiving communications from us

• Technical Data – IP address, browser type, and website interaction (via cookies)

3. How We Use Your Data

We use your personal data to:

• Process and manage reservations

• Respond to customer inquiries

• Send marketing communications (only if you opt-in)

• Improve our website and services

• Comply with legal and regulatory obligations

4. Marketing & Communications

If you opt-in to receive our emails, we may send you updates about upcoming events, promotions, or special offers. You can opt out at any time by clicking "unsubscribe" in our emails or contacting us directly.

5. Sharing Your Data

We will never sell your data. However, we may share your personal data with:

• Third-party service providers (e.g., reservation systems, payment processors)

• Regulatory authorities where required by law

All third parties must adhere to strict data protection regulations.

6. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience and collect analytics. You can control cookie preferences through your browser settings.

7. Data Security

We take appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion of your data

• Object to data processing

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated (www.ico.org.uk)

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.